Here's the big question (that nobody at Dell can answer): You can see there's a firmware version available released in 2013, and I'm guessing it's the most current available. Of course, this was not a rep in tech support who told me this so I have no clue if it's valid. Someone went so far as to tell me that if I have a Dell hard drive but not a Dell system the firmware from Dell will not work because it is designed to work with a Dell motherboard. They kept asking me for a service tag for the computer. He told me to contact them.Īs I said, Dell has no clue how to help me. I spoke with a rep from Seagate and he tells me there is nothing they can do because the firmware for an OEM drive is made by a company like Dell.
However, because this is an OEM hard drive from Dell, when I go to the Seagate website I can't get the current firmware version to download because I have to plug in the serial number, and it indicates this is an OEM part. The Windows version also tells me there's a firmware update. I ran a bootable CD version of SeaTools, and it told me that there is a firmware update, and it won't continue testing until I get the firmware. Hard Drive: Seagate model ST3250310NS Barracuda ES.2 I have a Dell OEM hard drive (but not a Dell computer), manufactured by Seagate, but because it's an OEM Dell part, the firmware is from Dell. I was on the phone with at least 8 Dell representatives for over an hour, tossed around from one person to another, and not one person could help me with this.
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